Frequently Asked Questions
Here's a list of topics covered in this FAQ:
How can I find out about sales and new products?
Just put your e-mail into the box below and we'll let you know when we run a
sale or launch a new product.
(And no spam, we promise.)
What's so special about your products?
We specialize in "light" or reduced-calorie products. Our products contain significantly fewer calories than standard products, without sacrificing on taste and texture.
So how do you get the calories so low?
By adding lots of insoluble fiber. Because your body can't digest it, each gram of insoluble fiber has 0 calories, as opposed to 4-9 calories for protein, carbohydrates, or fat. So as the proportion of insoluble fiber in the food goes up, the calories go down.
Well that just begs the question: How do you get so much fiber in there?
We replace half of the flour with resistant starch, which your body cannot digest. Resistant starch is a fiber which occurs naturally in many foods, such as bananas and potatoes, and is already a significant (but often unacknowledged) source of fiber for many people. You can find more info about resistant starch here.
Doesn't that make it taste grainy and fibrous, like whole wheat pasta?
Not at all! Resistant starch has the taste, texture, mouthfeel, and even color of the standard starch you know and love - but none of the calories. But don't take our word for it - try some for yourself. You'll see it's almost indistinguishable from standard pasta.
Where can I find your products?
We are in some smaller stores in a few areas (mostly on the East Coast), but until a large chain picks us up your best bet is right here on this website.
You can also suggest stores for us to contact in your area, although it's much more
effective if you actually tell them about it yourself. Just print out our handy store brochure, and you've got all the ammo you need to get FiberGourmet right in your neighborhood!
These questions seem a little contrived...
That's because we wrote them! We'd much rather hear the questions from you, if only because then we only have to do half the work. If you have a question which isn't addressed here, please e-mail us, and we'll get back to you ASAP.
I am told to stay away from refined carbs/sugars. So no white pasta, bread, etc. Does FiberGourmet fall under whole wheat kind of stuff, or is still going to affect my body the way white pasta does?
The problem with refining flour is that the beneficial dietary fiber is removed, leaving just the starch behind. This is why the only major difference between whole wheat and white pasta that you’ll see on the Nutrition Facts panel is the fiber content. Our pasta has even more fiber than whole wheat, so it should be perfectly OK for your diet. Check out this comparison chart, to see exactly how we stack up.
Additionally, we offer our own FiberGourmet Whole Wheat pasta. This is the best of all possible worlds: it's healthier than even our conventional FiberGourmet pasta (20g fiber and 120 calories, instead of 18g fiber and 130 calories), and has the vitamins and minerals people expect from whole wheat. And as a 50% blend of whole wheat and our unique FiberGourmet flour-replacment technology, it also tastes great.
How many "carbs" are there in your pasta?
About half of the carbohydrates in our pasta are indigestible fiber, so while standard pasta has about 40g of carbohydrates that can actually get digested by your body, ours has only about 20g. If you're into that whole "net carbs" thing.
What about insulin response?
Studies have shown a reduced glycemic and insulin response from eating the resistant starch (which is the centerpriece of our low-calorie technology) as compared to a standard glucose diet. See the charts on pages 4-6 here.
What's the shelf life of your pasta?
It's a dry pasta, so the moisture is very low (about 8-9%). The standard shelf life for dry pasta is about two years due to its low moisture content. One of our plant managers claims it even improves with age, like a fine wine ...
In summary, it should be good for at least two years.
Why is your pasta so expensive?
We're actually quite a bargain if you compare us to other fiber-rich products on the market. A single
8-oz box of our pasta contains 72 grams of fiber (18g per serving x 4 servings), and costs about $3.00, including the shipping. If you wanted to purchase that much fiber in the form of (for example) Metamucil, it would cost you a whopping $36.00!
And we'll even throw in some pasta ;)
Another point is that gourmet pasta (Tomato and Spinach flavors, in traditional Italian nests? Yeah, we're gourmet) is more expensive than its conventional commodity cousins which you can find in Wal-Mart. Rossi Pasta is the same price as us, and they aren't even saving you any calories.
What allergens does your pasta have?
Our pastas themselves do NOT have any soy or milk ingredients. The cheese packet in the macaroni & cheese product do contain these ingredients, though. All our products contain wheat (it's the primary ingredient in all the pastas, actually).
However, all of our ingredients (except flavorings) come from wheat, which could
be a problem for those with a wheat or gluten allergy.
Do I have to do anything special when I cook the pasta?
The basic cooking instructions are identical to standard pasta. We do occassionally get reports of overcooking, so I'd recommend cooking it a bit shorter than you usually would.
We recommend 8-10 minutes for most shapes (penne, rotini, spaghetti, etc), or
4-5 minutes for the fettuccine nests.
A lot also depends on how powerful your stovetop is. A good idea is to boil up a small amount of our pasta (perhaps a nest or two) the first time around, while keeping an eye on the clock. Start checking after 5 or 6 minutes, and once every minute after that. When it hits a consistency you're happy with, note the cooking time. The next time you want to cook up some FiberGourmet, just cook it for the same length of time and it should come out perfect.
And once you have the pasta prepared to your liking, please feel free to get creative
with the toppings and sauces! With such a unique, guilt-free foundation, you should be able to build really exciting meals around it.
If you're having sticking issues, we recommend rinsing the pasta in cool water after cooking and draining, in order to remove any excess starch and reduce sticking.
Why should I cut calories?
Maybe you'd like to lose a few pounds. When it comes to weight, there is only one equation which is scientifically
(calories consumed) - exercise = (your weight)
Eat more calories, gain weight. Eat fewer calories, lose weight. It's that simple.
It's what every doctor and nutritionist has been saying for decades. For a great
introduction, just check out the U.S. Food and Drug Administration's (FDA) recent anti-obesity program, Calories Count.
How much fiber am I supposed to eat every day?
The commonly quoted figure is 25g a day. It's not really a fixed number, since the FDA recommends about 14g of fiber per 1,000 calories consumed. Although 65% of people think
they have enough fiber in their diets, 80% of people do not consume enough fiber
- including 75% of those who claim that they do! (A fascinating - and disturbing
- statistic, courtesy of the USDA).
The bottom line is that even if you think you get enough fiber each day, you probably
don't (statistically speaking).
What's so great about fiber?
Insoluble fiber is indigestible. So even though it's as filling as any other food, it provides no calories. This combination can be a great help in preventing obesity. What's more fiber has been linked
to staving off a litany of diseases, from cancer to diabetes. (The last link is
also from the FDA. We use them a lot, because if you can't trust the federal government, then who can you trust? ;)
How soon will my order ship?
All orders should ship within 1-2 business days. Shipping is from our fulfillment
center* in Oklahoma, so you should get your order in 3 - 4 business days in most
parts of the country.
*"fulfillment center" - isn't that a great name? That's the technical name for a
place which puts things in boxes and sends them out, but it sounds like a New Age
clinic in California, full of yogi's or Lubavitch rabbi's teaching enlightment.
How do you handle out of stock items?
We'll notify you by e-mail in the next day or two, give you estimated in-stock times, and let you decide if you want to cancel your order or not.
Which shipping carriers do you use?
We send everything out by FedEx Ground Home. The only exception is Canada, which goes by USPS Priority Mail, to avoid excessive brokerage fees.
What are your shipping rates?
Right now we're offering flat $6 shipping on all orders in the continental US, with
a weight-based surcharge for Canada, Alaska, and Hawaii.
What about international shipping?
Canadian customers can order directly from our website. For all other countries, please e-mail us your country name and a list of what items you'd like to order and we can send you a custom shipping quote via USPS.
How do I start a return?
All returns require a RMA (Returned Merchandise Authorization) number. You can get one by filling out the RMA form.
How long do I have to return the items?
The RMA request has to be sent in within 2 weeks from the time of delivery.
Do you charge restocking or other fees?
It depends. If the fault is ours, then you will be refunded the total value of the unopened bags. If it's for some other reason, then you will be refunded the value of the unopened bags minus a 15% restocking fee (we usually waive the restocking fee if you're a returning customer, i.e. this wasn't your very first order).
Who pays for the shipping?
Again, it depends. If the fault is ours, then we'll both refund your shipping costs, and will send you a prepaid UPS label so you can return the product. If it's for some other reason, then we don't cover the shipping in either direction (it usually works out to $6 if you have us handle the shipping for you).
Do the products have to be returned in the original shipping container?
They should be if possible. If you return the products using any other packaging, and they are damaged during the return trip, we will not be able to refund you for the damaged product.
What happens if I'm not home when UPS tries to deliver?
Generally, UPS will try to deliver three times. If you aren't there for any of the 3 deliveries, they will send it back to us, and charge us a return fee about equal to the original shipping fee. If this happens, we will refund the cost of the goods to you, minus whatever UPS charges us for the return trip.
We also have a check-box in our shopping cart called "Leave at Door", which authorizes the UPS driver to leave the package at the delivery address some place where you should be able to find it. If you suspect you won't be home or won't be able to sign for the package when UPS tries to deliver, we strongly suggest using this option to avoid having the package returned to us. However, if you use this option we cannot be responsible for packages which are damaged, lost, or stolen once the UPS driver leaves them at the address.
UPDATE: Due to some issues with packages disappearing off of people's porches, we've temporarily discontinued this option. If you'd like your package to be left at your door, please e-mail us.
FiberGourmet is committed to protecting your privacy. We only use the
information we collect about you to process orders and to provide you with support in the course
What information do we collect? How do we use it?
When you order, we need to know your name,
e-mail address, mailing address, credit
card number, CCV, and expiration date. This allows us to process and fulfill your
order and to notify you of your order status.
When you enter a contest or other promotional feature, we may ask for your name,
address, and e-mail address so we can administer the contest and notify winners.
How do we protect your information?
This site is hosted on a secured server that does not allow access to the public.
Passwords and encryption technology protect the information about our
members we collect and store. Additionally, when you order via Google Checkout your information
is being entrusted to one of the largest and trusted IT companies in the world.
Google does not even share your credit card information with us, which is incredibly
secure: we can't leak what we don't know.
What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your
cart, what coupons you have applied, and what ZIP code you would like to calculate
the shipping for. We do not place any cookies on your computer or record any
information about our visitors other than for this anonymous and technical utilitarian purpose.
We do not share the cookie information with anyone.
Will FiberGourmet disclose the information it collects to outside parties?
FiberGourmet does not sell, trade, rent or publish your personal information
to any third party. FiberGourmet may provide anonymous aggregate statistics
about our members, site traffic patterns, and related site information to reputable
third-parties, but these statistics will not include personally identifying information.
FiberGourmet may release member information when we believe, in good faith,
that such release is reasonably necessary to (i) comply with law, (ii) enforce or
apply the terms of any of our member agreements or (iii) protect the rights, property
or safety of FiberGourmet our members, or others.
FiberGourmet is committed to protecting your privacy. We use the information
we collect on the site to assist and promote our members. We do not sell, trade,
rent or publish any personal information.
By using our Web site, you consent to the collection and use of this anonymous information
those changes on this page so that you are always aware of what information we collect,
how we use it, and under what circumstances we disclose it.
FiberGourmet also provides links to other sites, such as reviewers. The privacy
policies of these linked sites are the responsiblity of the linked site and FiberGourmet has
no control or influence over their policies. Please check the policies of each site you visit
for specific information. FiberGourmet cannot be held liable for damage or
misdoings of other sites linked or otherwise.
Questions and Feedback
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